from the thread i dont see anyone from zacks making an attempt to help the new users. I see lot of questions which remain unanswered and people just seem to give up after some time.

This is in stark contrast to the 'touch'and 'feel' of other zacks services or atleast the marketing. Is this a product that Zacks has given up on or is it just that there are half a dozen or so users making this community kind of redundant that is worth spending ones time on.